FAQS

We do not accept returns. However, in case of damaged or sub-quality products, please contact our customercare number.

It is not possible to change an order once it has been placed. However, please contact our customer care number and our team will help you the best they can.

The delivery team will always call you and check your availability before starting from the warehouse, so you can plan your day accordingly.

Yes, a minimum order of Rs. 2,000/- is required for delivery.

We sell all kind of grocery products except fresh produce like fruits and vegetables. You can find a range of all grains, dry fruits, oils, spices, etc. at Gokiraana.

If your account has been debited but the order hasn’t been received by us, we will automatically reverse the amount back to your account within 3 working days. To proceed with the order, you can place it again.

On-time delivery is a promise that we always stand by. However, in case of a delay in delivery due to unforeseen or out-of-our-control circumstances, our team will keep you updated and make every effort to reduce the delay.

One of the advantages of ordering through us is that you can get a quotation on your order before you place it. Just click the upload your list button on the home screen and fill in all the details. And You’ll receive your quotation within a few hours.

We have a secure online payment gateway, through which you can make the payment.

Currently, we do not offer any samples. However, if you do not like the quality of the products provided, you can exchange them within 3 days of delivery.

We make every effort and quality check to ensure that we deliver the highest quality products to you. However, if you don’t find the quality as committed, you can return it at the of delivery.

Yes, we only deal with wholesale quantities. However, our minimum order consists of Rs.2000/-.

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