Though each product is delivered with special care, in rare situations, if you are not happy with any of the item, you can let us know.. If the items you have received are damaged, please do not accept delivery. In case you have accepted the delivery, please return the item within 3 days of delivery. We would arrange for a pick up and a full refund, as per our refund policy

  1. Please do not accept any order if seal is broken/unsealed at the time of delivery.
  2. We accept the returns only in the case of damaged or inferior quality of product. If you encounter such a situation please contact customer care 12345.
  3. The products must be returned unused with their original packaging.
  4. Once we receive the returned product in an unused state with its original packaging, we will check the quality of the product and verify your complaint.
  5. Any returned item that does not meet the above-mentioned conditions, will not be accepted and will be returned to the customer at customer’s expense.

Once an Online order is placed, Go Kiraana begins to process the order within the given delivery schedule . It is possible to cancel an order during the “Processing” period , Before shipping your order, our customer service representative would give you a confirmation call to verify your order and the delivery time. You can cancel an item/order during this time. Once the order moves into the “Shipping” process, it cannot be cancelled.

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